Shipping Policy
How we get your order from our warehouse to your door — fast, safely, and with full visibility.
Processing Time
Orders placed on business days (Monday–Friday, excluding U.S. federal holidays) before 2:00 PM Mountain Time (MT) are processed and dispatched same day from our Sheridan, Wyoming warehouse, subject to stock availability.
Orders placed after 2:00 PM MT, on weekends, or on public holidays will be processed on the next business day. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility.
Shipping Methods & Estimated Delivery
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free on orders $99+ · $9.99–$14.99 below threshold |
| Expedited Shipping | 2 business days | $18.99 flat rate |
| Overnight Shipping | 1 business day | $34.99 flat rate |
Delivery estimates are based on business days and begin from the date of dispatch, not the date of order placement. Delivery times may be affected by carrier delays, weather events, or peak periods — Turbo Tech is not liable for carrier-related delays once an order has been dispatched.
Free Shipping
Standard shipping is free on all U.S. orders with a subtotal of $99.00 or more (before taxes, after applied discounts) shipped to the 48 contiguous states. The threshold applies per order and cannot be split across multiple orders.
Shipping Coverage
We ship to all 50 U.S. states. Shipping to Alaska and Hawaii is available with a surcharge calculated at checkout. We do not currently offer retail international shipping.
For international business orders, government contracts, or export inquiries, contact our team at support@turbo-techs.com.
Order Tracking
A shipping confirmation email with your carrier tracking number is sent as soon as your order is dispatched. You can track your shipment on our Track Order page or directly on the carrier's website.
If you have a registered account, order history and live tracking are also available in your Account Dashboard.
Shipping Damage
If your package arrives visibly damaged, do not discard the packaging. Document the damage with photos immediately and contact us within 48 hours of delivery at support@turbo-techs.com or call +1-236-613-3447. We will arrange a replacement or refund promptly.
Large & Freight Items
Certain industrial instruments and heavy equipment may ship via freight carrier. If your order requires freight shipping, our team will contact you before dispatch to confirm delivery details and any lift-gate or loading dock requirements at your address.
Business & Bulk Orders
For bulk procurement, recurring orders, or business accounts requiring dedicated shipping arrangements, please contact our B2B team at support@turbo-techs.com or visit our Business Orders page. Volume-based freight rates and Net-30 terms are available for qualified accounts.
Contact
- Email: support@turbo-techs.com
- Phone: +1-236-613-3447 — Mon–Fri, 9:00 AM–6:00 PM GMT−5
- Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, United States
Have a question about this policy?
Our support team responds within 4 business hours.