Privacy Policy

1. Who We Are

Iconic Reflection Spot LLC (“Turbo Tech,” “we,” “us,” or “our”) operates the online store at www.turbo-techs.com. We are the data controller responsible for the personal information collected through this website.

• Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, United States
• Email: support@turbo-techs.com
• Phone: +1-236-613-3447

2. Information We Collect

Information You Provide Directly

When you place an order, create an account, request a quote, or contact us, we may collect:

• Name, email address, phone number, and mailing/billing address
• Company name and job title (for business accounts)
• Payment information (processed securely — we never store full card numbers)
• Order history and product preferences
• Communications with our support team

Information Collected Automatically

When you browse our website, we automatically collect:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and clickstream data
• Referring URL and search terms used to find us
• Cookie data (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders and send order confirmations and shipping updates
• Provide customer support and respond to inquiries
• Process payments and prevent fraud
• Send transactional emails (order confirmations, tracking updates, return status)
• Send marketing communications (only with your consent; you may unsubscribe at any time)
• Improve our website and product offerings through analytics
• Comply with legal obligations including tax and export regulations

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with:

• Payment processors (e.g., Stripe, PayPal) to complete transactions
• Shipping carriers (e.g., UPS, FedEx, USPS) to deliver your order
• Analytics providers (e.g., Google Analytics) to understand website usage
• Legal authorities if required by law, court order, or to protect our rights

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze website traffic. We use:

• Essential cookies: Required for the website to function (cart, session, security)
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for tax and legal compliance. You may request deletion of your data at any time, subject to our legal retention obligations.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Delete your personal information (“right to be forgotten”)
• Opt out of marketing communications at any time
• Data portability — receive your data in a portable format

To exercise any of these rights, contact us at support@turbo-techs.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing via PCI-compliant providers, and restricted internal access to customer data. No method of transmission over the Internet is 100% secure, but we take all reasonable precautions to protect your information.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the “Last updated” date. Continued use of our website after changes constitutes your acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests:

• Email: support@turbo-techs.com
• Phone: +1-236-613-3447
• Mail: Iconic Reflection Spot LLC, 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, United States